FAQ’s

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  • Is there a minimum systems requirement for mobile devices and computers to use your software?

    Yes, at home computers need a camera and microphone in order to use AWaiver.  The at home version of our software doesn’t currently work with Apple computers since they don’t support the technology we are using for this portion.  We will be coming out shortly with an APP to address this issue.  Android mobile devices, in order to process the waivers quickly, should be using Lollipop or Marsh mellow operating system.  Apple mobile devices …….All devices need a forward facing camera, be sure the camera can be permanently set to forward facing so each customer doesn’t have to change the camera.
  • Do you supply liability waivers?

    No, your insurance company usually has a liability waiver they want their customers to use.  Get a PDF copy of the waiver from your insurance company and upload it to our system using the Manage Waivers tab in the user portal.
  • Does the waiver have to be in PDF format?

    Yes, we require all waivers to be submitted in PDF format.  If you have your waiver in a word document, you can print it out to a PDF file, there is free software online to do this, and then upload the newly created PDF file through the user portal.
  • Do you charge my credit card when I sign up for an account?

    Yes, when you open an account with AWaiver, we charge your credit card $30 to authenticate your card.  You now have a $30 credit with us to will be applied to signed waivers.  We will not bill you again until you have used up the $30 credit.
  • How do you bill for my signed waivers?

    We bill monthly for waivers signed in the past 30 days.  We will automatically charge the credit card you entered into the billing section of your account and send you a notification of the charged amount.
  • Do you have a monthly minimum charge?

    No, we only bill you for the actual number of waivers you sign.  You never pay for waivers you didn’t use with our system.
  • Is there a limit to the number of pages my waiver can be?

    No, your waiver can be any number of pages.  It is the same price regardless if it’s 1 page or 10.
  • Is there a limit to the number of waivers I can have associated with my account?

    No, you can have as many waivers as you need to operate your business.
  • Can I use multiple credit cards for an account?

    No, all account billing goes to one credit card only.  We can’t split payments.  If you wish to bill different cards for different waivers, you will need to set up multiple accounts.
  • Can signed waivers be changed after the fact?

    No, once a waiver has been approved by yourself or someone in your employ, the waiver can’t be changed.
  • How do I find a specific signed waiver?

    Finding a waiver after a customer has signed is easy.  Using the search bar in the user portal, you can search by name or date of service.  All entries matching your search criteria will be displayed.
  • How long do you keep signed waivers for?

    AWaiver keeps your signed documents for 7 years.
  • If I stop using AWaiver, how do I get a copy of all my waivers?

    If you no longer wish to use our service, you can request a download of your waivers.  There is a charge for this service of $100 but there is no time frame for requesting this information.
  • Can I add additional information fields to AWaiver?

    No, we have designed AWaiver to process customers quickly while on site at your facility.  Adding additional information fields slows down this process and causes delays in getting people to their activities.  Our system is designed to work in conjunction with a reservation system where all other personal information would be stored.
  • Does AWaiver integrate with any reservation systems?

    Yes, AWaiver is a sister software to Event Book Manager by Indexic, Inc.  We do have an API that we can supply to any software provider you may be using so that they can integrate the waiver information with your reservation system.
  • Do you have special pricing if we use Event Book Manager and AWaiver?

    Yes, if you are an Event Book Manager user, your price per waiver goes from $.15/signed waiver to $.10/signed waiver.  That is a 33% savings.